Terms & Conditions

1. Sales Terms

At SunWave Sweden, we are committed to providing high-quality infrared heating products. For our sales terms, returns, and exchanges, please refer to our Refund Policy. This policy outlines the process for returns, exchanges, and refunds, as well as any exceptions to the standard terms.

2. Shipping & Delivery

We offer shipping services across Sweden. All orders are processed and shipped within 1–5 business days. Please note that we currently do not offer international shipping.

• Shipping Times: All orders should be delivered within 1–5 business days from the time of order confirmation. Delivery times may vary depending on the location.
• Shipping Costs: Shipping costs will be calculated at checkout based on the delivery address.

For more detailed information about our shipping policies, please refer to our Shipping Policy.

3. Payment Methods

We accept the following payment methods for purchases made through our website:

• Credit/Debit Cards: Visa, MasterCard, and other major credit and debit cards.
• PayPal
• Klarna

By choosing your preferred payment method, you consent to the applicable terms of use for each payment service provider.

4. Intellectual Property

All content on the SunWave Sweden website, including but not limited to logos, product images, designs, and text, is the intellectual property of SunWave Sweden and its affiliated companies, including SunWave Group (www.sunwavegroup.co). All rights are reserved. You are prohibited from using any of the website's intellectual property without express permission.

5. Limitations of Liability

SunWave Sweden is not liable for any indirect, incidental, or consequential damages arising from the use of our website, products, or services. We will only be held accountable for the product quality, as specified in our Refund Policy and Warranty Terms. In no event shall our liability exceed the amount paid by you for the product in question.

6. Dispute Resolution

Any disputes arising from these Terms & Conditions or the use of our website or services shall be governed by Swedish law. Legal actions will be exclusively resolved by the competent courts of Sweden. We encourage mediation as the first step in resolving any disagreements.

7. User Conduct

By using this website, you agree not to engage in any illegal activities or disruptive behavior, including but not limited to:

• Fraudulent activity
• Spamming
• Uploading or distributing harmful content (e.g., viruses)
• Violating the rights of other users

We reserve the right to suspend or terminate access to the website for any user who violates these terms.

8. Amendments

We reserve the right to update, modify, or amend these Terms & Conditions at any time. Any changes will be posted on this page with an updated effective date. You are encouraged to review this page regularly to stay informed.

9. Customer Accounts

If you create an account on SunWave Sweden, you are responsible for maintaining the confidentiality of your account information and password. Notify us immediately of any unauthorized use.

10. Force Majeure

SunWave Sweden shall not be held liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, government action, or internet disruptions.

11. Pricing & Currency

All prices are listed in SEK (Swedish Krona) and are subject to change without notice. We reserve the right to correct any pricing errors and make necessary adjustments.

12. Product Descriptions and Availability

We strive to ensure that product descriptions, images, and availability are accurate. However, we cannot guarantee that all information is error-free or up-to-date at all times. If a product is unavailable or there is a pricing or description error, we will notify you as soon as possible.

13. Privacy Policy

By using this website, you agree to our Privacy Policy, which governs how we collect, store, and use your personal information.